Refund Policy for Piton Noire
Effective Date: November 28, 2025
1. Refund Eligibility
We offer a 30-day money-back guarantee on all purchases made through Piton Noire. If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date.
2. Digital Products
Due to the nature of digital products, refunds are evaluated on a case-by-case basis. We consider the following factors:
- Time since purchase
- Usage of the product
- Technical issues preventing proper use
- Misrepresentation of product features
3. Refund Process
To request a refund:
- Contact us at [email protected] with your order details
- Explain the reason for your refund request
- Include your order number and purchase date
- Allow up to 5 business days for processing
4. Non-Refundable Items
The following are not eligible for refunds:
- Services that have been fully delivered
- Custom or personalized items
- Items purchased on sale or with promotional discounts (unless defective)
5. Processing Time
Once your refund is approved, it will be processed within 5-10 business days. The refund will be credited to your original payment method.
6. Exchanges
We do not offer direct exchanges. If you need a different product, please request a refund and make a new purchase.
7. Contact Information
For questions about our refund policy, please contact us at [email protected].
